On-Site Service
Premio partners with Unisys to offer on-site service. Unisys service
centers are located in many major cities in the United States. This presence
allows speedy repair and service for your system.
Most Premio systems sold after October 1, 1999 are backed by a one-year
on-site warranty. Unisys service professionals, from nearly 90 offices across
North America and Puerto Rico, stand ready to help Premio customers with
hardware warranty issues.
On-site service will be scheduled for you only after your
technical problem has been diagnosed through a trouble-shooting session
with Premio's help desk/tech department. View the detailed information for onsite
service request procedures. The Premio service desk can be reached
at 800.568.6388.
Warranty Description
This warranty policy covers Premio branded systems as shipped by
Premio, Inc. Any alteration of a Premio system by the end user, dealer or
any other entity may void the warranty.
Through Unisys, Premio's authorized service provider, we will provide
qualified technicians to perform on-site remedial maintenance services on
all Premio systems purchased. Service consists of necessary procedures required
to restore the unit to working condition in a timely manner. The terms and
conditions described in this policy apply to both 1-year and optional 3-year
on-site warranty contracts. This policy does not cover non-Premio on-site
policies sold by third party providers/resellers on Premio products. Please
consult your provider for coverage terms and conditions on such policies.
What Is Covered?
Internal components are covered under the on-site warranty agreement.
External components such as monitors, keyboards, mouse, etc. are classified
as external components and are not covered under the on-site warranty.
Warranty may be obtained for these products thru our online RMA
request form.
Additional hardware and software related to the connection of Premio units
in a Local Area Network are not covered under the terms and conditions of
this warranty. This warranty covers hardware only. Our technician will reload
the operating system (OS) provided the customer has the proper CD-ROM shipped
with the unit. We are not responsible for restoring or reloading any application
software.
On-site Service Limitations
Your on-site warranty service agreement extends only to uses for
which the Premio system was designed. Repair services will be provided because
of any defect that exists or occurs in workmanship in the system or its components,
covered by the standard Premio warranty - special
items excluded. Preventive maintenance is not included in
on-site service. Repairs necessitated by software problems are not included.
Premio onsite service is not obligated to repair systems or components, which
have been damaged as a result of accident, misuse, or abuse of the system
or component.
OnSite Service
Request Procedures
| Unisys
Primary U.S. Service Locations |
| City |
State |
City |
State |
| Birmingham |
Alabama |
Kansas City |
Missouri |
| Montgomery |
Alabama |
St Louis |
Missouri |
| Phoenix |
Arizona |
Omaha |
Nebraska |
| Fresno |
California |
Las Vegas |
Nevada |
| Los Angeles |
California |
Newark |
New Jersey |
| Sacramento |
California |
Albuquerque |
New Mexico |
| San Diego |
California |
Albany |
New York |
| San Francisco |
California |
Long Island |
New York |
| Denver |
Colorado |
New York |
New York |
| Bridgeport |
Connecticut |
Charlotte |
North Carolina |
| Hartford |
Connecticut |
Winston-Salem |
North Carolina |
| Washington |
D.C. |
Cincinnati |
Ohio |
| Jacksonville |
Florida |
Cleveland |
Ohio |
| Miami |
Florida |
Columbus |
Ohio |
| Orlando |
Florida |
Portland |
Oregon |
| Tallahassee |
Florida |
Harrisburg |
Pennsylvania |
| Tampa |
Florida |
Philadelphia |
Pennsylvania |
| Atlanta |
Georgia |
Pittsburgh |
Pennsylvania |
| Honolulu |
Hawaii |
Columbia |
South Carolina |
| Chicago |
Illinois |
Memphis |
Tennessee |
| Indianapolis |
Indiana |
Nashville |
Tennessee |
| Des Moines |
Iowa |
Austin |
Texas |
| Louisville |
Kentucky |
Dallas |
Texas |
| Baton Rouge |
Louisiana |
Houston |
Texas |
| New Orleans |
Louisiana |
San Antonio |
Texas |
| Baltimore |
Maryland |
Salt Lake |
Utah |
| Boston |
Massachusetts |
Richmond |
Virginia |
| Detroit |
Michigan |
Seattle |
Washington |
| Lansing |
Michigan |
Milwaukee |
Wisconsin |
| Minneapolis |
Minnesota |
|
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