Obtaining Warranty Service
When a problem occurs, first call the location where the product
was purchased (your reseller) to see if the problem can be resolved without
returning it. If the system must be returned, the direct buyer should contact
the Premio Service Department. Proof of purchase and purchase date of the
product must be provided before any warranty service can be performed.
To request a Returned Merchandise Authorization (RMA) number, visit our
web site to fill out the online form. The request should be made online.
Please refer to our Service and Support
section for the complete Premio RMA policy. An RMA number will be issued
to you within 24 hours, if request is made online and all information is
provided and verified on the request form. Responses to faxed RMA requests
may be delayed.
Service Options
Special order items are not covered by any of the following warranty
or service options. Please refer to the original manufacturer's terms and
conditions.
Depot/Replacement
Customers should obtain an RMA number, then send defective parts
to Premio under the customer's expense. Once the RMA item is received,
the Premio Service Department will ship out the replacement via standard
freight within 24 hours, depending on item availability. Premio reserves
the right to hold the defective part up to 30 days for repair if inventory
is not available.
Cross Shipments
Qualifying purchases, covering internal parts only, are granted
cross shipments up to one year of the date of the invoice. Check with your
Premio account executive to see if your system qualifies. Customer
must ship back defective parts/systems within ten days. Under normal
circumstances, cross shipments are sent to the customer via regular ground
service. Special items, monitors, keyboards, mice, and other external components do
not qualify for Cross Shipments.
In order for items to be shipped back within 24 hours, the online RMA
request form must be submitted, with complete invoice information, before
3 p.m. local time.
Premio will not process requests for customers
with any outstanding cross shipments (non-returned
items).
Return for Credit
Requests for full credit must be made before 30 days of the
invoice date. Credit will be issued only for DOA items and items unopened,
in their original working condition (including all software). Items must
be returned to Premio within 30 days of the invoice. Premio will not issue
a credit for any opened software packages.
On-Site Service
Please refer to the on-site
service warranty policy section of the web site for detailed terms
and conditions, or refer to the product registration card. Also, closely
follow the on-site
service request procedures .
Shipping Instructions
Products must be in their original packaging and returned through
prepaid freight. A copy of the original invoice must be included. Write
the RMA # clearly on the outside of the box and on the mailing label. Returned
products must include all manuals, cables, and accessories as originally
shipped. Returns without the RMA number written clearly on the outside
of the box, or returns without a copy of the original invoice included,
will be refused.
Restocking Charge
If Premio, Inc. accepts returned merchandise, there
will be a 20% restocking charge, unless otherwise noted by Premio,
Inc.
How to Contact Premio Service Department
Comprehensive information can be obtained from our web site,
including FAQs, drivers, BIOS
updates , and troubleshooting
guides.
You can contact our Customer Service department directly. Visit our contact
information page for details. |
